Home & Garden

Before You Hire a Contractor: Questions to Ask and Documents to Request

Homeowner and contractor reviewing project documents and paperwork at a kitchen table

Key Takeaways

  • Always verify a contractor's license and insurance before signing anything or paying a deposit.
  • Get at least three written bids to understand fair market pricing for your project.
  • A signed, detailed written contract is your most important protection against disputes.
  • Never pay more than 10–30% upfront; avoid contractors who demand full payment before work begins.
  • Permits are often legally required — confirm who is responsible for pulling them before work starts.
30–60 min

Summary

22 items · 30–60 minutes

Why Vetting a Contractor Matters Before You Commit

Hiring the wrong contractor is one of the costliest mistakes a homeowner can make. Incomplete work, unresolved code violations, and disputes over payments are all far easier to prevent than to fix after the fact. Whether you're planning a kitchen remodel, a roof replacement, or a bathroom addition, the time you spend vetting candidates upfront pays dividends throughout the project.

If you're still deciding whether this project is even a DIY candidate, see our guide to choosing between DIY and hiring a pro before going further. Once you've decided to hire out, use the checklist below to make sure every contractor you consider meets a minimum standard of legitimacy and professionalism.

License and Insurance Verification

Ask for the contractor's full legal business name, license number, and the state in which they are licensed — then verify the license is active through your state's contractor licensing board website. Must
Request a current certificate of general liability insurance and confirm the policy limits are appropriate for the scope of your project (most residential projects warrant at least $1 million per occurrence). Must
Ask for proof of workers' compensation insurance covering all employees and subcontractors who will work on your property. Must
Call the insurer listed on the certificate directly to confirm the policy is active and has not lapsed. Should

Reputation and References

Request at least three references from recent, comparable projects — not just the contractor's best showcase jobs — and actually call them. Must
Ask references specifically about whether the project finished on time, stayed within budget, and whether any issues arose and how they were resolved. Must
Search the contractor's business name through your state attorney general's office or the Better Business Bureau to check for unresolved complaints. Should
Search online reviews across multiple platforms, keeping in mind that a small number of reviews — positive or negative — may not be representative. Nice to have

Written Bids and Scope of Work

Collect written, itemized bids from at least three contractors before making any hiring decision. Must
Confirm that each bid specifies the exact materials to be used, including brand, grade, or specification where relevant, so you're comparing apples to apples. Must
Ensure the bid explicitly states what is excluded from the scope, so there are no surprises about what isn't covered. Should
Ask each contractor how they handle change orders — price increases should require a written, signed amendment before additional work begins. Must

Contract Terms and Payment Structure

Require a signed written contract before any work begins or any money changes hands — never rely on a handshake or verbal agreement. Must
Confirm the contract includes a clear project timeline with start date, major milestones, and an estimated completion date. Must
Negotiate a payment schedule tied to project milestones rather than calendar dates — for example, pay a portion when framing is complete, another when rough-ins pass inspection. Must
Avoid any contractor who requests more than 30% as a deposit upfront, or who asks for full payment before work is complete. Must
Confirm that the contract addresses who is responsible for obtaining permits and scheduling inspections. Must

Red Flags to Watch For

Be cautious of any contractor who can't provide a physical business address, only communicates by cell phone, or shows up unsolicited after a storm or natural event. Must
Walk away from any bid that comes in dramatically lower than all others without a clear explanation — an unusually low bid often signals missing scope, unlicensed labor, or substandard materials. Should
Avoid contractors who pressure you to sign on the spot, claim a deal expires today, or discourage you from getting competing bids. Should

Tools and Documents You'll Need During This Process

Before you start making calls, gather a few resources that will make your vetting process faster and more reliable. Some of these take only minutes to access online, but they can reveal critical information before you invest any more time in a candidate.

Required

State Contractor Licensing Board Website

Verify that a contractor's license is active, current, and free of disciplinary actions in your state.

Required

Certificate of Insurance (COI)

Confirms the contractor carries active general liability and workers' compensation coverage — request this document directly from the contractor.

Required

Written Project Scope / Itemized Bid

A line-by-line breakdown of materials, labor, and exclusions that lets you make an accurate comparison across multiple bids.

Required

State Attorney General Consumer Protection Lookup

Search for complaints or enforcement actions filed against a contractor's business name in your state.

Required

Local Building Department Contact

Confirm which permits are required for your project type and verify that permits were actually pulled once work is underway.

Optional

Lien Waiver Template

A document signed by the contractor and any subcontractors confirming they have been paid and waive the right to place a mechanic's lien on your property.

Understanding Bids and Contracts

Once you've confirmed that a contractor is licensed and insured, the next critical step is comparing written bids. A verbal quote is not enough — you need itemized, written estimates from at least three contractors to gauge fair pricing and scope coverage. Our companion article on reading a contractor's bid walks you through what each line item means and where hidden costs tend to appear.

Pay close attention to how each bid handles allowances (budget placeholders for items not yet selected), exclusions (work explicitly not included), and change-order procedures (how cost increases are handled mid-project). A thorough bid protects both parties and leaves little room for surprise charges later.

Don't Skip the Permit Step

Many homeowners don't realize that unpermitted work can void homeowner's insurance claims, create problems when selling the home, and result in mandatory removal of completed work. Always confirm in writing which permits are needed and who is pulling them. If a contractor suggests skipping permits to save time or money, treat that as a serious red flag.

For a broader reference on when permits are legally required and which trades need licenses in your state, consult our homeowner's guide to permits, inspections, and licensed trades. Requirements vary significantly by municipality, so verify local rules directly with your building department.

Never Pay in Full Before Work Is Complete

Paying a contractor in full before a project is finished removes your most important form of leverage. If problems arise — incomplete work, no-shows, or substandard results — recovering money already paid is significantly harder than withholding a final payment. A milestone-based payment schedule keeps both parties accountable from start to finish.

Home & Garden Editorial Team is the collective byline for our editorial team and contributor network. Articles published under this byline or an editorial pen name are researched, written, and reviewed according to our editorial standards for clarity, consistency, and independence before publication.

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